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We at Feedzaa understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website ("our Site") and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

Cookie means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in section 13, below;

Personal data means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 ("GDPR").

2. Information About Us
Our Site is operated by Feedzaa, the trading name of Feedzaa Private Limited, and we operate in the UK and India.

Our Data Protection Officer can be contacted by email at, by telephone or by post at the address given above.

3. What Does This Policy Cover? This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we provide such links for your convenience and for informational purposes only. We do not endorse or approve any of the products, services or opinions on such other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:4.1.1 The right to be informed about our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you (see section 12);

4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);

4.1.4 The right to be forgotten - i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section

14);4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to us using your personal data for particular purposes;

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

4.3 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens' Advice Bureau.

5. What Data Do We Collect?

Pending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):

5.1 name;

5.2 address;

5.3 contact information such as email addresses and telephone numbers;

5.4 delivery address, if you are allowing your customers to pick up the order from your address & If you opt for a delivery partner for the food to be delivered. 

5.5 demographic information such as postcode, preferences, and interests;

5.6 web browser type and version; and We dont collect this or store thisPlease note our Site may ask you for payment details, such as billing information or credit or debit card information, however, all payments made via our Site will go through a third party payment processor such as Stripe and as such, we will have no access to this data. A separate contractual relationship will be created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you (e.g. for letting your customers place an order on your website), because you have consented to our use of your personal data (e.g. by subscribing to SMS and emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1 Providing and managing your access to our Site;

6.2.2 Personalising and tailoring your experience on our Site;

6.2.3 Supplying our goods and services to you (please note that we require your personal data in order to enter into a contract with you);

6.2.4 Replying to emails from you;

6.2.5 Supplying you with SMS and emails that you have opted into (you may unsubscribe using the link at the bottom of each email and SMS or you may opt-out at any time by emailing us directly);

6.2.6 Analysing your use of our Site to enable us to continually improve our Site and your user experience.

6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and SMS with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties whose content appears on our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

6.7. We collect your data and process them, We also collect the data of the customers who place orders from your website, but we do not process the same. We hold it in our database.

7. How Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

8. Do We Share Your Data?

8.1. We may also sometimes contract with other third parties to supply goods and services to you on our behalf. These may include, payment processors, search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.2 We may sometimes use third party data processors that are located outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

8.3 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving SMS and emails from us which you may do by unsubscribing using the links provided in our SMS and emails, at the point of providing your details and by contacting us)

.10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 14.

13.Our Use of Cookies.

Use of Cookies.

13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. All Cookies used by and on our Site are used in accordance with current Cookie Law.

13.2 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

13.3 Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.4 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.5 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

13.6 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at  by telephone at +44 7700 151525 . Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.


This Privacy Policy(“Policy”) describes the policies and procedures on the collection, use,disclosure and protection of your information when you use our website locatedat Feedzaa mobile application, made available by Feedzaa Private Limited(“Feedzaa”, “Company”, “we”, “us” and “our”), a private company establishedunder the laws of India having its registered office. The terms “you” and “your”refer to the user of the Feedzaa. The term “Services” refers to any servicesoffered by Feedzaa whether on the Feedzaa application or otherwise.Please read this Policybefore using the Feedzaa application or submitting any personal information toFeedzaa.

This Policy is a part of and incorporated within, and is to be readalong with, the Terms of Use. We at Feedzaa understand that your privacy is importantto you and that you care about how your personal data is used and sharedonline. We respect and value the privacy of everyone who visits thiswebsite ("our Site") and will only collectand use personal data in ways that are described here, and in a manner that isconsistent with our obligations and your rights under the law. Please read thisPrivacy Policy carefully and ensure that you understand it. Your acceptance ofour Privacy Policy is deemed to occur upon your first use of our Site. If youdo not accept and agree with this Privacy Policy, you must stop using our Siteimmediately.

1.     Policy changes
We may occasionally updatethis Policy and such changes will be posted on this page. If we make anysignificant changes to this Policy we will endeavour to provide you withreasonable notice of such changes, such as via prominent notice on the Feedzaaapplication or to your email address on record and where required by applicablelaw, we will obtain your consent. To the extent permitted under the applicablelaw, your continued use of our Services after we publish or send a notice aboutour changes to this Policy shall constitute your consent to the updated Policy.

2.    Links to other websites

The Feedzaa Application maycontain links to other websites. Any personal information about you collectedwhilst visiting such websites is not governed by this Policy. Feedzaa shall notbe responsible for and has no control over the practices and content of anywebsite accessed using the links contained on the Feedzaa Application. ThisPolicy shall not apply to any information you may disclose to any of ourservice providers/service personnel which we do not require you to disclose tous or any of our service providers under this Policy.  3.     Information we collect fromyou

Device Information: Inorder to improve your app experience and lend stability to our services to you,we may collect information or employ third party plugins that collectinformation about the devices you use to access our Services, including thehardware models, operating systems and versions, software, file names andversions, preferred languages, unique device identifiers, advertisingidentifiers, serial numbers, device motion information, mobile networkinformation, installed applications on device and phone state. The informationcollected thus will be disclosed to or collected directly by these plugins andmay be used to improve the content and/or functionality of the services offeredto you. Analytics companies may use mobile device IDs to track your usage ofthe Feedzaa Platform;

Location information:

Our application's collectreal-time information about your device location, as permitted by you. 

device manufacturer's4.1 Precise location information and how to opt out
 When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device)and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about Home Kitchens in your area or applicable discounts or promotional offers). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

5.     COOKIES

5.1 Our Feedzaa Platformand third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologiesto collect and store information with respect to your use of the Services and third-party websites. 

5.2 Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
5.3 Authenticating users;
5.3.1Remembering user preferences and settings;

5.3.2 Determining the popularity of content;

5.4 Delivering and measuring the effectiveness of advertising campaigns;

5.4.1 Analysing site traffic and trends, and generally understanding the online behavior’s and interests of people who interact with our services.

5.4.2 A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier,embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks,as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

5.4.3 To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

5.4.4 We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Feedzaa Platform and use our Services, as well as when you visit other online sites and services.

 Please see our CookiePolicy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.


We use the information we collect for following purposes, including: 

6.1 To provide,personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Feedzaaaccount;

6.2 To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services; 

6.3 To administer and enhance the security of our Feedzaa Platform and for internal operations,including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

6.4 To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services; 

6.5 To understand our users(what they do on our Services, what features they like, how they use them,etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries; 

6.6 To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns; 

To allow you to participate in interactive features of our Services, if any; or

6.7 To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.   

6.8 If you are a partner cook or delivery partner, to track the progress of delivery or status of the order placed by our customers. 

6.9 We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.& Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy,and it may be used and disclosed to others without limitation. 


We analyse the log files of our Feedzaa Platform that may contain Internet Protocol (IP)addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications,operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. 


We may share your information that we collect for following purposes: 

7.1 With Service Providers:We may share your information with our vendors, consultants, marketing partners,research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, you rinformation may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.We also may use vendors for other projects, such as conducting surveys ororganizing sweepstakes for us. 

7.2 With Customers: While your customer place a request to order food through the Your website, your customers information is provided to us and to you with whom they may choose toorder food. 

7.3 In order to facilitate your online food order processing, we provide your information to that customer in a similar manner as if you had made a food order directly with the. If you provide amobile phone number, Feedzaa may send you text messages regarding the . 

7.4 With Other Users: Ifyou are a delivery partner, we may share your name, phone number and/or profilepicture (if applicable), tracking details with other users to provide them theServices. 

7.5 For Crime Prevention orInvestigation: We may share this information with governmental agencies orother companies assisting us, when we are:Obligated under theapplicable laws or in good faith to respond to court orders and processes; or

 7.6 Detecting andpreventing against actual or potential occurrence of identity theft, fraud,abuse of Services and other illegal acts; 

7.7 Responding to claimsthat an advertisement, posting or other content violates the intellectualproperty rights of a third party; 

7.8 Under a duty todisclose or share your personal data in order to enforce our Terms of Use andother agreements, policies or to protect the rights, property, or safety of theCompany, our customers, or others, or in the event of a claim or disputerelating to your use of our Services.

7.9 This includesexchanging information with other companies and organizations for the purposesof fraud detection and credit risk reduction.For Internal Use: We mayshare your information with any present or future member of our “Group” (asdefined below)or affiliates for our internal business purposes The term “Group”means, with respect to any person, any entity that is controlled by suchperson, or any entity that controls such person, or any entity that is undercommon control with such person, whether directly or indirectly, or, in thecase of a natural person, any Relative (as such term is defined in theCompanies Act, 1956 and Companies Act, 2013 to the extent applicable) of suchperson. 

7.10 With Advertisers andadvertising networks: We may work with third parties such as networkadvertisers to serve advertisements on the Feedzaa Platform and on third-partywebsites or other media (e.g., social networking platforms). These thirdparties may use cookies, JavaScript, web beacons (including clear GIFs), FlashLSOs and other tracking technologies to measure the effectiveness of their adsand to personalize advertising content to you. 

7.11 And While you cannotopt out of advertising on the Feedzaa Platform, you may opt out of muchinterest-based advertising on third party sites and through third party adnetworks (including DoubleClick Ad Exchange, Facebook Audience Network andGoogle AdSense). For more information, visit Optingout means that you will no longer receive personalized ads by third parties adnetworks from which you have opted out, which is based on your browsinginformation across multiple sites and online services. If you delete cookies orchange devices, your opt out may no longer be effective. To fulfill the purpose forwhich you provide it. We may share yourinformation other than as described in this Policy if we notify you and youconsent to the sharing. 


8.1 We have in place appropriatetechnical and security measures to secure the information collected by us.We use vault andtokenization services from third party service providers to protect thesensitive personal information provided by you. The third-party serviceproviders with respect to our vault and tokenization services and our paymentgateway and payment processing are compliant with the payment card industrystandard (generally referred to as PCI compliant service providers). 

8.2 You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you(or where you have chosen) a username and password which enables you to access certain parts of the Feedzaa Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. 

8.3 Please we aware that the transmission of information via the internet is not completely secure.Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the FeedzaaPlatform. Once we have received your information n, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access. 

9.    OPT-OUT

9.1 When you sign up for an account, you are opting in to receive emails from Feedzaa. You can log in to manage your email preferences [here] or you can follow the “unsubscribe”instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal noticesfrom Feedzaa. 

9.2 If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at Please note that we may take time to process such requests, and your request shall take effect no later than 5(Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent. 


If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at or write toour Grievance Officer at the following address: 

Feedzaa Grievance Officer

If you come across any abuse or violation of the Policy, please report to